Total missed is held under this. It's a frequency from the day's delivery volume — not always 15.

Deliver a residential misload when the round trip (out and back) — or, for a driver on the way in, the extra drive — is ≤ this many minutes and the driver is still back by 8:00 PM.

Deliver a commercial misload when the round trip (or the extra drive on the way in) is < this many minutes, before 4:30pm — now and at the stop the driver breaks off from.